Refund & Return Policy

At Ashford Living, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition that they were received.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item, and we'll work to provide a replacement or full refund at no additional cost.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund. Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or card issuer.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if they have been opened or used, unless they arrive damaged or defective.

Contact Us

If you have any questions or need assistance, please contact our support team. We're committed to making things right and ensuring you have a great experience with Ashford Living.